Lowering the burden on your help desk and yourself is a key way in which you can accomplish more and reduce costs. This motivated investments in new self-service capabilities aimed at enabling users to perform common tasks without having to call the help desk. With this functionality you can:
- Allow users to update their contact information and track delivery receipt information for e-mail messages, for example, without IT assistance
- Offer an easy-to-use Web-based interface for common help desk tasks
- Utilize the new Exchange Roles-based Access Control model to empower specialist users to perform specific tasks – like giving compliance officers the ability to conduct multi-mailbox searches – without requiring administrative control
Anywhere Access
Enhancements in the latest release of Exchange provide your users access to all of their communications from a single location while making it easier for them to collaborate with each other and their business partners. These enhancements include the ability to:
- Offer your users a premium Outlook experience across the desktop, Web, and mobile devices, including OWA support for browsers like Apple Safari and Mozilla Firefox
- Unify access to e-mail, voice mail, instant messaging, and text messages enabling your users to choose the best way to communicate no matter where they are
- Add native support for virtually every mobile device, including a premium experience with Windows Mobile, through Exchange ActiveSync
- Share free/busy information with external business partners for fast and efficient scheduling, choosing the level of detail you wish to share
Exchange 2010 adds new productivity features that help your users easily organize and prioritize the communications in their inboxes. Your users will experience:
- An enhanced conversation view that streamlines inbox navigation by automatically organizing message threads based on the natural conversation flow between communicating parties
- MailTips that inform your users, before they click send, about message details that could lead to undeliverable or mis-sent e-mails, like accidentally sending confidential information to external recipients, reducing inbox clutter, extra steps, and help desk calls
With Exchange 2010, you can replace your traditional voice mail system with a unified solution integrated into the core of your communications platform. This new system will enable your users to receive their voice mail messages right in their inboxes, and manage those voice mail messages just as they do e-mail, with familiar tools like Outlook and Outlook Web Access. You will benefit from the cost-savings of voice mail systems consolidation and replacement and provide your users features like:
- Text transcription of voice mail messages, allowing users to quickly triage messages without having to play the audio file
- The power of a personalized auto attendant for their voice mail
- Tools to create call answering and routing rules for individuals or groups of callers based on Caller ID and contact information ensuring that every caller gets the experience your users intend
- Phone-based access to their whole inbox – including e-mail, calendar, and contacts – in nearly 30 languages with Outlook Voice Access
Protection and Compliance
Exchange 2010 delivers new, integrated e-mail archiving functionality–including granular multi-mailbox search, item-level retention policies and instant legal hold–making it easier to address compliance and discovery issues. Administrators get centralized control of all archives while users get direct access to their archived mail, including a familiar archive experience that does not disrupt the way they manage their inboxes every day. With these new features you can:
- Easily move unwieldy Outlook Data Files (PSTs) from the PC back to Exchange for more efficient control and legal discovery
- Simplify the classification of e-mail with new centrally definable Retention Policies that can be applied to individual e-mail messages or folders
- Conduct cross-mailbox searches through an easy-to-use Web-based interface, or through Roles-based access control, empowering your HR or compliance officers to execute targeted searches
Exchange 2010 also expands Information Protection and Control support, making it easier to encrypt, moderate and block sensitive or inappropriate e-mail based on specific sender, receiver and content attributes. Key functionality enables you to:
- Combine Exchange 2010 and Active Directory Rights Management Services (ADRMS) so that you and your users can apply Information Rights Management protection automatically to restrict access and use of information within a message–wherever it is sent.
- Enable partners and customers to read and reply to IRM-protected mail–even if they do not have Active Directory Rights Management Services (ADRMS) on premise
- Enable managers to review mail and either approve or block transmission
- Exchange 2010 also expands Information Protection and Control support, making it easier to encrypt, moderate and block sensitive or inappropriate e-mail based on specific sender, receiver and content attributes. Key functionality enables you to:
- Combine Exchange 2010 and Active Directory Rights Management Services (ADRMS) so that you and your users can apply Information Rights Management protection automatically to restrict access and use of information within a message–wherever it is sent.
- Enable partners and customers to read and reply to IRM-protected mail–even if they do not have Active Directory Rights Management Services (ADRMS) on premise
- Enable managers to review mail and either approve or block transmission
Top Reasons to Upgrade to Microsoft Exchange Server 2010
Solution Deployment Flexibility and Choice
Exchange Server 2010 offers new, flexible deployment options, which allows you to deliver powerful productivity tools to your users, in a way that best fits your business or technology needs.
Simplified High Availability and Disaster Recovery
Exchange Server 2010 introduces a simplified approach to high availability and disaster recovery, to help you achieve new levels of reliability and reduce the complexity of delivering business continuity.
Ease Administration and Lower Help Desk Dependency
Exchange Server 2010 provides new self-service capabilities to help users perform common tasks without calling help desk.
Greater Mobility and Flexible Access
Exchange Server 2010 offers an enhanced universal inbox experience, which provides your users with access to all of their business communications from a single location.
Ease Inbox Overload and Increase Productivity
Exchange Server 2010 adds new productivity features which help your users organize and prioritize the communications in their inboxes efficiently.
Transform Traditional Voice Mail
With Exchange Server 2010, users can receive their voice mail messages in their inbox with text preview.
Achieve and Maintain Compliance
Exchange Server 2010 delivers new integrated archiving functionality to help simplify compliance and discovery.
Safeguards for Sensitive Information
With centrally managed and enforced information protection and control capabilities, Exchange Server 2010 makes it easy to encrypt, control and moderate your company's communications.
Reduced Risk of Malware and Spam
Exchange Server 2010 actively helps protect your communications through built-in defenses against viruses and junk e-mail, and support for an array of third party security products.
Backing up Exchange Server 2010 with DPM 2010
Now you can back up your Exchange Server 2010 with Data Protection Manager 2010. See DPM 2010 New Features.
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